Product operations leader with seven years of experience turning complex workflows into clear, measurable systems. Skilled in cross-functional planning, service design, and using customer evidence to improve product decisions.
Experience
Senior Product Operations Manager
Northstar Labs · London, UK
Redesigned onboarding across four product teams, giving new hires a consistent 30-day plan.
Built a weekly risk review that helped teams surface customer-impacting issues earlier.
Partnered with product and support leads to simplify feedback routing and ownership.
Operations Specialist
Field & Co. · Manchester, UK
Documented and improved 18 core service workflows.
Created leadership reporting that replaced five separate spreadsheets.
Facilitated quarterly planning for a 25-person customer organization.
Education
BSc Business Management
University of Leeds · Leeds, UK
First-class honours · Student consulting project lead
Skills
Product operations · Process design · Data analysis · Cross-functional planning · Customer research · Looker · Notion · Jira